Question 1

How much is PamperBook?

Accepted Answer

We have packages starting from £15.00 per month you can view pricing HERE (http://www.pamperbook.co.uk/pricing)

Question 2

Will I still have full control over my diary?

Accepted Answer

Yes of course! We send push notifications to you to accept/decline each booking, keeping you in full control. You can also choose to not share your booking link & enter your appointments manually yourself.

Question 3

Will my clients need to download the PamperBook App too?

Accepted Answer

No. Your clients will book appointments with you through the link in your bio. The PamperBook App is for business users only.

Question 4

How will I know how to use the app?

Accepted Answer

Once you have signed up you'll be emailed a welcome pack. This is your complete step-by-step guide to PamperBook & is full of tips, tricks & tutorials.

Question 5

Are there any hidden costs/fees?

Accepted Answer

Absolutely not! There are no hidden costs or fees with PamperBook. For more info on our packages click here.(undefined)

Question 6

What do I do if I need help with something?

Accepted Answer

Click here to contact us(javascript:void(0))

Question 7

What if I go on holiday or need to leave early, how do I do this on the app?"

Accepted Answer

Our unavailability tool easily allows you to block out any dates & times that you need. Meaning clients won't be able to book any appointments at those times.

Question 8

How do I order my free salon window sticker?

Accepted Answer

Click here to request a window sticker (javascript:void(0))& we'll get one sent out to you asap.

Question 9

Can I become an ambassador?

Accepted Answer

Click here (javascript:void(0))to fill out an ambassador application form.

Question 10

What features do you have

Accepted Answer

All features can be found on our pricing page. We provide unlimited features with all packages.

Question 11

Do you charge for extra SMS's

Accepted Answer

We provide everybody with a limit of 100 SMS's with every package. If you are to go over this it would be an additional 5p per SMS. We try to limit per appointment to just 1 SMS but you can have the option to turn on SMS's for confirmations also.

Question 12

How do I  set locations

Accepted Answer

You only need to add an address to the 'Locations' section if you are working from more than one location. If not please only add your address into the 'My profile' section.

To add different locations you will need to visit the 'Locations' section in your Admin and set the location then open your “Staff” section and assign the times and services to those locations.

Please note, if you only have one working location you do not need to visit this section.

Question 13

My working days and times don't show correctly

Accepted Answer

Adding your working days and times into the 'Opening days & Times' section then you will also have to go into 'Staff' select your staff member and add the working days and times here too.  Please ensure you are using 24hr format times.  ie 5pm = 17:00

Question 14

How do I use Pamper Pay

Accepted Answer

You can upgrade to PamperPay via the Admin section within your app.

Question 15

How much is Pamper Pay

Accepted Answer

Charge breakdown:
	PamperBook – 3%
	Third party payment processor  - 1.4% + 20p
	Monthly subscription cost - £2.40

Question 16

Can I run reports for my business

Accepted Answer

Unfortunately at the moment we don’t offer any form of reporting on the app. This will be coming soon!

Question 17

Can I send blasts to my customers?

Accepted Answer

Yes, you can use the SMS section and send a message to all your customers. This helps fill gaps when you have a last min cancelation or a quiet spell in your diary.

Question 18

How much do you charge per SMS over my free allowance

Accepted Answer

Depending on the package you choose you will receive a set amount of SMS's per month FREE. Then it costs 4p per SMS over your allowance.

Question 19

How do i pay for the additional SMS's

Accepted Answer

You will be billed automatically on the 1st of every month for your additional use of SMS's. You can view your balance at any time in the SMS section and also pause sending if your bill is growing too big.

Question 20

Can I book out dates and times that I am on holiday. How do I do this.

Accepted Answer

Yes!  Click on the 'Digital Diary' then head to the '+' button. Click 'Add Unavailability' and then choose the date and time you wish to block out. You can do this day by day, week by week or month by month.

Question 21

Can i add my own images

Accepted Answer

Yes, you can add your own images of your work via our app or website.
 Head to 'Images' within the app.

Question 22

How to change my profile colour to match my own branding

Accepted Answer

Choose your colour by going to 'Admin Area' then clicking 'Booking Theme' here you can select the best colour for your brand.

Question 23

Can I check my customers in and out?

Accepted Answer

At the moment we don't have this feature available. Once your customers appointment has taken place the system will automatically move it in your appointments breakdown area.

Question 24

How do my clients leave reviews?

Accepted Answer

Reviews have to be manually entered via the app. Ask your clients to send them over then head to 'Admin Area' and click 'Reviews'

Question 25

How do I add split parts in my services so I can book someone else in?

Accepted Answer

You can use the “multi part” feature within your services to add gaps in between appointments.

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